Refund policy
Return and Refund Policy
We want you to love what you ordered. If something isn't right, here's how returns work.
Return window
You have 30 days from the delivery date to request a return.
Condition of items
Items must be unworn, unwashed, and undamaged, with all original tags and packaging attached. We can't accept items with signs of wear, stains, makeup marks, perfume, or pet hair.
Items we can't accept
- Final sale and clearance items
- Bodysuits, swimwear, and underwear (for hygiene reasons)
- Gift cards
- Custom or made-to-order pieces
How to start a return
- Email us at support@sadovska.com with your order number and the items you'd like to return.
- We'll reply within 1–2 business days with return instructions and an address.
- Ship the items back within 7 days of receiving instructions.
Returns sent without prior approval can't be processed.
Return shipping
Return shipping is paid by the customer, except when the item arrived damaged, defective, or wasn't what you ordered — in that case we cover it. Original shipping charges are non-refundable.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take an additional few days to appear on your statement.
Exchanges
The fastest way to get a different size or color is to return the original item for a refund and place a new order.
Damaged, defective, or wrong items
Please contact us within 48 hours of delivery with photos of the item and the packaging. We'll arrange a replacement or full refund, including shipping, at no cost to you.
Order cancellations
You can cancel or change your order within 2 hours of placing it, as long as it hasn't shipped yet. Email us as soon as possible.
Questions
Email support@sadovska.com — we usually reply within 1–2 business days.